Frequently Asked Questions

Getting started takes less than 60 seconds:

1. Register a free account with your email and phone number.
2. Click "Sell Gift Card" and select the brand (e.g. Steam, Apple, Amazon).
3. Select your card currency and format (physical or e-code).
4. Upload your card photo or enter the digital code and submit.

Your trade will be immediately assigned to our 24/7 verification desk.

Average verification and payment takes between 2 to 5 minutes. Once your trade is marked approved, your CardSOFT Naira wallet is credited instantly. You can immediately withdraw your balance to any commercial bank (e.g. GTBank, Access, Zenith) or fintech app (Kuda, OPay, Palmpay).

Physical gift cards (especially those accompanied by matching cash receipts from the retail store) carry significantly higher market liquidity and lowest chargeback risk internationally. As a result, international exchange markets value them at a premium, allowing CardSOFT to offer you higher payout rates (typically ₦50 to ₦120 extra per dollar).

We currently accept gift cards denominated in:

• USD ($) – United States Dollar
• GBP (£) – British Pound Sterling
• EUR (€) – European Euro
• CAD (CA$) – Canadian Dollar
• AUD (AU$) – Australian Dollar

Zero hidden fees. The amount displayed in your rate preview is the exact net Naira amount that reaches your bank account. CardSOFT absorbs standard banking transfer charges for our traders.

If an issuer reports that a submitted card is invalid, has zero balance, or was redeemed prior to submission, the trade will be flagged with the exact verification proof provided by the issuer. You will receive an immediate notification, and our 24/7 dispute desk is available to assist you via ticket.