Frequently Asked Questions

Creating an account is simple:

• Click "Get Started" or "Register"
• Fill in your email, full name, and password
• Verify your email address
• Start trading immediately!

We accept a wide variety of gift cards including:

• Amazon Gift Cards
• iTunes/Apple Gift Cards
• Google Play Cards
• Steam Cards
• Visa/Mastercard Gift Cards
• eBay Gift Cards
• And many more!

Yes, we have limits to ensure smooth transactions:

• Minimum: $10 USD equivalent
• Maximum: $5,000 USD per transaction
• Higher limits available for verified VIP users

Follow these simple steps:

• Log into your account
• Click "Sell Card" from the dashboard
• Select the card type and enter the amount
• Upload clear photos of your card
• Enter the card code if required
• Submit and wait for verification

Verification times vary:

• Instant: Automated verification for some cards
• 5-15 minutes: Manual review during business hours
• Up to 24 hours: Complex cases or high-value cards

You'll receive email notifications at each step.

If your card is rejected, you'll receive a notification explaining why. Common reasons include:

• Unclear or incomplete card images
• Card already used or invalid
• Incorrect card information
• Suspicious activity

You can resubmit with correct information or contact support for help.

Payments are made via Paystack to your Nigerian bank account:

• Add your bank account details in your profile
• Once your card is approved, request withdrawal
• Funds are transferred instantly via Paystack
• Money arrives in your account within minutes

Our fee structure is transparent:

• Trading: No fees! You get the full rate shown
• Withdrawal: Standard Paystack transfer fees apply (₦10-50)
• Account: Free to create and maintain

Withdrawals are processed instantly via Paystack. Most users receive their money within 1-5 minutes. In rare cases, bank processing may take up to 24 hours.

Yes! We take security seriously:

• Bank-level encryption for all data
• Secure payment processing via Paystack
• Regular security audits
• Two-factor authentication available
• Fraud detection systems

KYC (Know Your Customer) is identity verification required for higher transaction limits:

• Level 1: Email verification (included with registration)
• Level 2: Phone number verification
• Level 3: ID card verification for VIP status

Higher KYC levels unlock better rates and higher limits.

Click "Forgot Password" on the login page, enter your email, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

We're here to help 24/7:

• Support Tickets: Create a ticket from your dashboard
• Email: support@cardsoft.com
• Live Chat: Available in your dashboard
• Response Time: Usually within 1-2 hours

Yes! Earn money by referring friends:

• Get your unique referral code from your dashboard
• Share with friends and family
• Earn commission on their trades
• Track your earnings in real-time